TELCO CONNECTINGMaintenance & Technical Support
Look after your systems after installation with inspection plans and issue resolution, both remotely and on site, at the service level agreed in the contract.
Connected. Intelligent. Sustainable.
Service overview
We provide maintenance and troubleshooting for systems from multiple manufacturers within the contract scope, with a channel for reporting issues, clear coordination procedures and mutually agreed service levels.
Choose the service level and support hours that suit your needs, with the scope, response time and conditions defined in the contract.
The SLA details for each package list "Response Time" separately from "Resolution Time" (the time to get the system back in use), and state clearly whether 24-hour coverage means incident reporting, monitoring or on-site action.
Benefits
Helps keep your systems available, resolves issues through the agreed procedures and makes maintenance budget planning more systematic.
Request a maintenance plan and SLAScope of service
- Annual system maintenance contracts
- Scheduled preventive maintenance
- Remote support and on-site support
- Incident tracking and manufacturer coordination
- Planned inspection and maintenance
Supporting every stage, from first idea to live operation
For us, sustainable means designing for growth, building systems that are easy to maintain, and planning equipment lifecycles from day one.
- 01
Consult & Assess
We listen to your requirements and survey your existing systems.
- 02
Plan & Design
We plan, design and define the scope of work.
- 03
Supply & Implement
We procure, install and integrate the systems.
- 04
Test & Commission
We test and commission against the agreed acceptance criteria.
- 05
Train & Handover
We train your people and hand over the documentation.
- 06
Maintain & Improve
We keep supporting the systems and recommend improvements over time.
Building a new system, upgrading an existing one, or looking for a team to support it?
Tell us about your requirements and constraints. The TELCO CONNECTING team will help assess them and recommend an approach that fits your organization.
Email or call the team directly, in Thai or English.
Contact us by email or phone
Email: sale@telco-connecting.com
Phone: +66 63 980 8777 · +66 89 082 4622 · +66 89 164 8238